the speed of trust: the one thing that changes everything

Stephen M.R. Covey shows how trust--and the speed at which it is established with clients and, employees--is essential to a successful organization. With nearly 750,000 copies in print, this instant classic shows that establishing trust is "the one thing that changes everything" (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust--and the speed at which it is established with clients, employees, and constituents--is the essential ingredient for any high-performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship--from the most personal to the broadest, most indirect interaction--and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.